GOG updates their game refund policy, and it's almost too generous

When information technology comes to digital games, return policies have always been a major grey area. It's hard for companies to determine when to describe the line, since digital games aren't physical products that tin exist deffective. GOG thinks they've figured this out, every bit they're rolling out a new return policy that is honestly incredibly lenient and gives players a lot of freedom to make the choice for themselves. Time volition tell if GOG's new policy will work out, but if it does this is a great motion for gamers who use the service.

Everyone at GOG believes in a 'gamers-first' approach. Information technology means that every part of our shop is designed with gamers in listen and your purchase safety and satisfaction come up first for united states of america. The latest update to our voluntary Refund Policy adds another slice to this customer-friendly experience. And information technology all sums upwardly in one sentence: starting at present, you can become a full refund up to thirty days subsequently purchasing a product, even if y'all downloaded, launched, and played it. That's information technology.

The gist of the new return policy is that all players accept a total 30 days starting with the date of purchase to decide whether or not they desire the game. Even if you launch and play the game, you can still utilize the 30 day render window for a refund. This is several times longer than pretty much anyone else, and leaves a lot more wiggle room. Information technology even includes preview games, pre-ordered games, and DLC (if purchased separately.) However, before y'all get any ideas well-nigh abusing the return policy, GOG isn't rolling this out with no restrictions. As stated in their FAQ, GOG will be retaining total rights to individually turn down refunds or returns for whatsoever reason if the deem it necessary.

We trust that y'all're making informed purchasing decisions and volition use this updated voluntary Refund Policy just if something doesn't work every bit y'all expected. This is why at that place are no limits but instead, nosotros reserve the right to refuse refunds in individual cases. Please respect all the fourth dimension and hard work put into making the games you play and remember that refunds are non reviews. If you finished the game and didn't like it, please consider sharing your opinion instead. Besides, please don't take advantage of our trust by asking for an unreasonable amount of games to exist refunded. Don't be that person. No one likes that person.

That means if you're returning a game for purely personal reasons, similar if you didn't enjoy the game, or if GOG believes you're taking advantage of the policy and returning a ton of games, they tin refuse to refund you lot. Like they said, "Don't be that person. No ane likes that person." Despite these vague restrictions, the GOG return policy remains very generous, and puts a lot of organized religion into the gaming community to use information technology responsibly. Assuming everything goes swimmingly, this is fantastic for people who might take advantage of sales but not get to playing the game right away, or if game breaking bugs subsequently on in a game'south playthrough develop.

GOG's blog post can exist plant hither with the proclamation, as well as a full FAQ here if you lot demand all the details. Otherwise, how do you experience about the updated return policy? Has GOG hit the sweet spot, or is this a picayune as well trusting? Permit the states know in the comments below!

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